Success Online
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Tracking Comments About Your Internet Business
Dec 4th
Do you know whether or not anybody’s talking online about your internet business? If the answer is “Yes”, are you aware of what they are saying and, if necessary, are you able to address any issues brought up in a timely manner? If the answer to the last question is “No”, with the viral nature of commenting and social media in general, just one negative comment may result in irreparable damage being done to your brand.
Fortunately, this doesn’t have to be the case, as there are plenty of services out there that can help with monitoring user feedback, some of which are free, if slightly limited, some of which charge a monthly fee.
There’s More To Feedback Than Just Facebook And Twitter
You may think that by monitoring user feedback and comments on the social networking biggies like Facebook, Twitter and Yelp you’ve got it all covered, but there are many other platforms on which users can rant and vent their frustrations. For that reason, companies are taking advantage of new tools to keep track of what people are saying about them online.
Google Alerts is one of the more basic services that are used to track mentions of selected keywords on the web and then update users about those mentions via e-mail. Other services such as Hootsuite and Social Mention check for relevant comments through user profiles on social networking sites like Twitter, MySpace and Facebook, providing not only feedback but valuable business intelligence, potentially leading to new products and other offerings resulting directly from customer comments and feedback.
More Brands Need More Sophistication
If your company has several brands, you will soon outgrow the basic services offered by tools like Google Alerts. Several companies including Radian6, Viralheat and Trackur offer services that are able to monitor multiple brands through web-based dashboards. They offer various packages priced to suit companies ranging from small businesses to large corporations, providing detailed analytics along with the ability to detect whether posts are positive, negative or neutral, making it easy for businesses to determine which posts require their attention.
Even the finest corporations receive negative press occasionally, so protect the brand of your internet business by monitoring what people are saying online and reacting quickly to deal with any negative criticism.
Talk to a UK internet business coach about which monitoring service is appropriate for your business, and help protect your investment.
10 Tips To Boost Sales This Shopping Season
Nov 30th
If you’re an e-commerce internet business owner, you may be practically foaming at the mouth at the prospect of what should be – and hopefully will be – the most profitable shopping season of the year. But, the big question is, “Is your web site ready to handle what all online retailers hope will be a huge rush to their virtual stores?”.
Prospects Are Looking Good
Things on the online shopping front are already looking up, since, according to comScore, over $9 billion has been spent during the first 3 weeks or so of this end-of-year shopping season, representing an increase of over 13 percent over the previous year. This is all well and good but amounts to nothing if your web site isn’t ready to take advantage of this annual opportunity.
Testing, Testing, Testing
Testing the various functions and features of your web site is what’s needed to make sure all the creases in your processes are ironed out and that you’re fully prepared to grab your slice of the virtual seasonal shopping pie.
Here are 10 areas you should check and test to be sure you’re as prepared as you can be.
1. Ad campaigns.
Check all your campaigns on all channels and verify they’re using your latest promotional material and that they’re keyword optimised and targeted to the right audience.
2. Landing pages.
Your customers will be caught up in the usual shopping frenzy at this time and won’t have time to search around your site for what they need, so make sure what they want is prominently displayed. Make sure all links are working correctly within your site and that links from such things as ads and e-mails end up taking the customer to the correct page. If you offer free shipping in an ad, make sure to repeat the offer as soon as possible on your landing page, with your “add to cart” and “checkout” buttons prominently displayed.
3. Contact information.
Your phone number should be displayed on each page of your site and should be easy to find. If you offer live chat, you can respond to user queries without them even leaving your site, increasing your chances of converting them to a customer. If not, give them an e-mail address and be sure to respond as soon as possible.
4. Shopping Cart.
It’s vital your shopping cart is fully functional, so test it with a few purchases using various payment methods.
5. Shipping Policies.
If you offer free shipping, your customers will love you for it and that offer should be set up to catch the eye instantly. But, it’s not strictly necessary; what is a necessity is that shipping information should be clear and concise.
6. Social Media Campaigns.
Social media is set to be the biggest boon to online businesses in a long time, so making sure your campaigns are in order and that you’re carefully monitoring your accounts is essential.
7. Return Policies.
Customers pay close attention to return policies before committing to a purchase, so make sure yours are clear and easy to find. Free return shipping will increase consumer confidence, so make it a point to offer that.
8. E-mail.
Check that your e-mail campaigns are working correctly and are optimised for maximum impact. Make sure to send a thank-you e-mail to a customer immediately after they’ve made a purchase. That email should also include customer contact information for any questions the customer may have, as well as an up-sell or cross-sell opportunity, an option to sign up for a newsletter, rewards club, etc.
9. Affiliates Should Have The Latest Information.
Your affiliates should be aware of your latest promotions and armed with all the tools necessary to promote your products and services. This would be an opportune time to offer your best affiliates an incentive to help boost sales even further.
10. Discount Codes.
Discounts are expected by online shoppers and should be active and highly visible. Verify you can deliver on the promise of your discounts before publishing them on any social platforms and risking them going viral.
Make Sure Everything’s Working
Now you’ve done your testing and made some tweaks, have some employees, friends, co-workers and family check your web site and go through the steps involved in the sales process to make sure everything is working properly.
With the biggest shopping season of the year coming up, it’s essential that your web site and all the processes connected with your internet business are in good working order, so don’t underestimate the importance of covering all the above tips.
If you need help checking the processes of your internet business, including your web site, enlist the services of a UK internet business coach, who will make sure your business is in perfect working order for the upcoming shopping season.
The Use Of Mobile Phones For Christmas Shopping Is On The Way Up
Nov 17th
The end of the year is upon us, and, as an internet business owner, this will hopefully be the busiest and most successful time of the year for your business. But, is your business ready to take advantage of the increasing number of mobile consumers? If not, recent findings published in the U.S. Mobile Consumer Briefing, conducted for The Mobile Marketing Association, provide more proof of the increasing popularity of mobile marketing, and may make you re-think the way you and your business look at mobile marketing.
Numbers Are On The Rise
According to the survey, 59 percent of mobile consumers intend to do their shopping and plan their end of year parties through their mobile phones. And that’s just online use of the phones, and is a massive increase from 2009, when only 29 percent used their phones for the same purposes.
64 percent of the people intending to use their phones to help them with their shopping plan on checking for presents on their phones before making the trip to the stores. Only 12 percent of users said their actions would be taken as a result of seeing ads in a newspaper or on a billboard or television. So, what’s the main use of mobile phones going to be? The two most popular responses were to find the places a particular gift is being sold and then do price comparisons.
More Key Findings
Among the other key findings from the survey are the following:
- The demographic groups found to be the most likely to make use of their phones for Christmas shopping and planning parties to any great extent are adults aged 25-34, Asians and Hispanics
- Christmas shoppers thought their mobile phones would be most helpful when shopping for music, books, movies and consumer electronics
- Of all shoppers using their mobile phones, Asians and Hispanics were the most likely to use their phones to shop for toys and games
- When it comes to making actual purchases with their mobile phones, fully 13 percent expect to do so over Christmas and the New Year
What Can We Deduce From These Findings?
The fact that the use of mobile phones for everything in our day-to-day lives is increasing at a rapid pace cannot be denied. And the fact that so many people are planning to make use of their phones at some phase or other of the buying cycle during the upcoming shopping season makes it obvious how important it is to have an online mobile presence in order to take advantage of these ever-increasing numbers. As impressive as these numbers are for this year, the numbers are expected to increase even more impressively for next year.
But, for this year, with shoppers being pressed for time as they always are around this time of the year and with the economy being tight, the circumstances are right for shoppers to rely on their phones more so than usual to hunt for bargains, seek out just the right present and as the fastest way to track down a particular shop. This reliance on mobile phones means that marketers, merchants and brands can maximise their use of the mobile channel to reach consumers to take advantage of the opportunities available over this hectic shopping season.
If you have a mobile version of your web site up and running already, your internet business will be well-positioned to take advantage of the frenzied activity about to take place on mobile phones. If not, it’s not too late to talk to a UK internet business coach, who’ll be happy to help with all your online mobile application needs.
The Four Principles Of Superior Web Site Design
Oct 20th
If your internet business web site is to be successful, one of the foundational elements needed is a design strong enough to support the entire online enterprise. To that end, there are four fundamental principles that are essential to uniting the various visual elements necessary to creating a strong design, which is paramount to achieving success for your web site on any level. These four principles are balance, unity, rhythm and emphasis.
We’ll take a look at each of these and see how they can be incorporated into the design of your web site to achieve optimal results.
1. Balance
What’s known as a web page’s “visual interest” is made up of the different shapes, sizes and colours on the page. The main aim of your page should be to aid in the conversion process and not overwhelm visitors with needless distractions. Therefore, it’s important to achieve balance through the distribution of elements on the page according to their “visual weight”, which is determined by size, thickness of lines and shade.
Two different types of balance are possible, depending on the type of effect desired.
- Symmetrical balance means that elements on the page are placed evenly, so that elements of like shape and size are placed to offset each other, i.e. if a small, light element is placed on one side of the page, a similar element should be placed on the other side. Centring elements is the easiest way to achieve symmetry, but can look flat. It’s best to use different elements to create balance – for example, place an image on the left-hand side of the page with text to the right.
- Asymmetrical balance is achieved by placing unlike objects with equal weight on either side of a page. This type of balancing is more difficult to achieve, however, since elements aren’t matched across the design’s centreline. An example would be to place a large element near the design’s centreline, with a small element further away from the design’s centreline. It’s a bit like having your design on a see-saw, where the lighter element, which is further away from the see-saw’s pivot, balances the heavier one nearer the pivot. This type of design is generally used to make people feel uncomfortable or to get them thinking.
2. Unity
Unity is also referred to as proximity, since it’s all about making the elements on a page appear that they all belong together. That way the reader has clear visual cues to guide them through an article since all the elements (headline, text, graphics, videos, photographs, etc.) go together, the ones closest together being more closely related than those further apart.
The following are ways of achieving unity:
- Keeping type font, style and size for headings, subheadings, footers and captions consistent throughout the web site
- Selecting visual elements that are similar in shape, colour or theme
- Repetition of a texture, colour or shape in different parts of the site
- Limiting type styles to just one or two throughout the site and varying weight or size for contrast
3. Rhythm
Rhythm is synonymous with repetition in design, which results in a pattern formed by repeated elements, giving the site a consistency that visitors can understand, and which relaxes them as they recognize the pattern created by the rhythm and thus understand the entire design.
Visual rhythm comes from repetition along with variation. The placement of elements at regular intervals establishes a relaxed mood along with a smooth rhythm, while a more exciting mood and lively rhythm is created when elements change suddenly in size and placement.
4. Emphasis
Emphasis in web design is all about providing a focal point to which the visitor should be attracted, this being the most important part of the layout. To create a focal point, one element must stand out from the rest, thus drawing the visitor’s attention. If more than one element is emphasised, this can result in the effect being diluted; if all elements are emphasised, the site may end up looking either too busy, or, even worse, just plain boring.
Here are the ways emphasis can be achieved:
- Emphasising items through the use of semantic markup, i.e. HTML attributes such as <strong>, or <em>, etc.
- Making headings and subheadings stand out with bold, black type
- Using a different font, either type or colour or both, for the information deemed the most important
- Emphasising or de-emphasising text and/or images by changing font and/or image size
- Setting important text at an angle or on a curve while the rest is in straight columns
- Using contrasting colours with the most important element being a different colour from the rest
The visual elements of a web site play a major role in visitors’ decisions to stay on a site and click and explore further, become a subscriber, make a purchase, etc., or simply move on to another site. This is even more so for first-time visitors, whose decision to stay and explore or go elsewhere is made in a matter of seconds. By applying these four principles of web site design you can be confident that your visitors will be attracted to and stay engaged with your web site.
For help implementing these principles and setting your internet business web site up for success, consult a UK professional web development expert and give yourself and your business a head start.
Facebook – Currency Is Going Virtual
Oct 19th
There’s a virtual revolution smouldering on the horizon for internet business owners. With Facebook’s recent announcement of Facebook Credits, the landscape for e-commerce retailers is about to change irrevocably, so, if you own an e-commerce internet business web site, you may want to sit up and pay attention.
You may be wondering a few things right now; “What are Facebook Credits?”, and “How do they work?” probably being foremost among them. You may also be thinking “This doesn’t apply to my situation”. All the more reason to find out more about something that is predicted to take the e-commerce sector by storm.
What Is Virtual Currency?
Virtual currency was set up to pay for virtual goods online like game credits or items needed to play the games, but is now an industry worth over a billion dollars and growing, so it’s something that you might want to start paying attention to.
Facebook Credits is set to take the virtual currency concept to a whole new level, being Facebook’s biggest initiative at the current time and one that’s bound to affect businesses on the web, including yours, as is the case with most of Facebook’s initiatives. After all, with half-a-billion eyes watching, how could it not have an effect? For online retail businesses, the only alternative currency that matters in future for online purchases may well be Facebook Credits.
Games Today, Everything Tomorrow
While Facebook Credits are only available for games right now, that will be changing very soon. Actually, it’s changing already, because major companies like Google, Amazon and Apple are keenly interested in developing a presence in the fledgling virtual currency industry, which means internet retailers especially should be keeping an eye on that space for future developments.
But, Facebook’s got a head start on those companies, having already established its own currency. Right now that currency can only be used for games and similar virtual purchases on Facebook, but the logical progression is that, through the Open Graph and Facebook Connect, physical goods will be available for purchase over the entire internet, presenting mind-boggling opportunities for e-tailers, from small, one-man operations to major worldwide brands.
Get Your Facebook Credits Here
Facebook Credits can be bought through the network itself and now at Target stores, since an agreement was entered into recently. More retailers are in negotiations and it shouldn’t be long before some of them, such as Best Buy, are offering Facebook Credits for sale. When buying credits online, they can be purchased using major credit cards, PayPal or even mobile phones, with 15 currencies currently accepted, including pounds, U.S. dollars, Euros, Danish Krone, etc.
While Facebook Credits and PayPal are partners today, that may change eventually as Facebook Credits seeks to change the way online payments are made and may end up competing with and perhaps threatening PayPal’s current online payment dominance.
Although Facebook Credits are still in their relative infancy, it’s a fair bet that it won’t be long before they’ll become part of the everyday online vernacular when it comes to making purchases online. So, if your internet business is involved in e-commerce, now would be the best time to learn all you can about this revolutionary new virtual currency and prepare your business for the next online tsunami.
If you’re unsure how this can impact your online business, consulting with a UK internet business coach would be a wise move so you can position your business to make maximum profits from this new method of handling online transactions. Otherwise, you may be left looking at your virtual balance sheet, and thinking, “What if….?”.
The virtual currency revolution is not a science fiction fantasy, it’s happening now, so don’t get left behind.





