Google Rings The Changes Yet Again With +1
Apr 14th
If you want to succeed as an internet business owner, you’ve got to stay abreast with Google and the changes they’re constantly making to their search results.
We recently reported on what became known as Google’s Farmer Update, which basically put greater emphasis on quality, original content influencing search results. Well, Google keeps ringing the changes, the latest one being “+1″, which is all about where search and social meet.
Google’s Growing Love For Social
Google has already acknowledged the growing importance of social media by including Twitter updates in its search results, but now Google’s taking the importance of social in its results up another notch. In future you’ll see a button alongside search results which can be clicked to recommend a result to your social graph as defined in Google Profiles.
This acts as a citation and creates a backlink for SEO. When a user performs a search, results that received votes from within that user’s social graph will be profiled.
This Is Big, Really Big
While the implications of this latest change to Google’s search results aren’t yet fully known, what is certain is that you and your business need to be ready to take advantage of it, because, if it’s big for Google, it’s big for you.
If you don’t already have a Google profile, now’s the time to change that. Then you can check your connections in Google Dashboard’s “Social Circle and Content” – the more people you are connected to and that are connected to you, the more you can influence their results. It goes without saying that expanding your circle of influence should be a major priority.
If you have a subscriber list, check for gmail addresses and import them into your Google social graph.
Video is already a major factor in search results, but that may also be about to increase in importance so be sure your company’s channel is properly branded and set up for social connections through friends and subscribers.
There’s also a +1 button that can be added to web sites that will allow visitors to vote for a page and help improve the page’s search results.
Vote For Your Favourite Ads
The +1 vote button will also be added to Adwords ads, allowing users to recommend ads that appeal, causing them to display as recommendations to personal contacts.
For advertisers, this means making their ads as appealing as possible in order to garner as many recommendations as possible.
Don’t Forget The Other Social Networks
This is Google, after all, so this is something to act on, but it’s too early to tell how much effect votes will have on search engine results or even whether users will take the time to vote.
And while you and your internet business should take advantage of Google’s new initiative, don’t ignore the other social networks, such as Facebook and Twitter, since they are very powerful vehicles in their own right. A balanced approach is advisable at all times.
Let a UK internet marketing consultant help you to make the most of Google +1 and the other social networks to boost your search result rankings.
Learn The Terminology And Improve Your Landing Page Testing
Apr 11th
One thing that’s vital to the success of your internet business is conducting regular and thorough testing of your web site’s landing page. But, in order to do so, you need to be prepared to learn what might almost seem like a foreign language, such are the concepts and terminology associated with landing page testing.
And this is further complicated by the fact that, while the names of the concepts are the same, they may carry different meaning in some areas of the testing community.
What’s The Big Idea?
The goal of testing a landing page is to find out how visitors react to the page and the various elements on it. It starts with collecting and summarising a small sample of data (known as descriptive statistics), and then predicting people’s behaviour once they land on the home page from the same traffic sources (known as inferential statistics). Ultimately, it’s all about finding the best possible landing page from all the various permutations available.
Elementary, Dear Tester!
Let’s look at the various elements involved in testing and their function.
1. Input and Output Variables
Testing consists of 2 basic factors – input variables (also referred to as “independent variables”) that can be controlled and manipulated by you, the tester; output variables (also referred to as “dependent variables”) that are used to measure and evaluate results.
2. Variable
Refers to a tuning element and can vary in coarseness or granularity from just a landing page heading to the re-design of an entire page. A single variable within a multivariate testing strategy is referred to as a factor.
Multivariate testing involves several variables so each needs to be identified separately. An example might be using a capital “V” for all the variables plus a number to identify each one uniquely.
So, say you’re testing a headline, sales copy and a button (the call-to-action), here’s how those variables might be designated:
- V1 = Page headline
- V2 = Page
- V3 = Call-to-action button text
- V4 = Call-to-action button colour
Variables don’t have to be associated with items in different locations. Take a look at the example above – the button has 2 variables associated with it, one for text and the other for colour. Nor do they have to refer to a specific location. For instance, you may want to check the effect changing the font on your landing page has, so that would affect the entire page rather than just one area.
3. Value
A value is the state of a variable at a given time, and, since, for multivariate testing, values are generally consistent across a given range, it makes it fairly easy to predict intermediate values when needed. So, if an engine produces 100 horsepower at 1000 rpm, and produces 200 horsepower at 2000 rpm, we can safely predict that at 1500 rpm, the engine produces 150 horsepower.
But, most landing page tuning involves variables with discreet values, such as our button example, in which the button may be assigned various colours, say green, blue and red. The distinction would be shown by assigning a different lower case letter for each colour to the variable name, with the letter “a” assigned to the original, baseline value, as follows:
- V4a = blue button (the original colour)
- V4b = red button
- V4c = green button
4. Branching Factor
This is the number of values a discreet variable may contain, which must be at least 2, the original value plus an alternative. In our button example, that variable has a branching factor of 3.
When it comes to traditional multivariate testing, the number of values a variable may hold is known as the level of the factor.
5. Recipe
A recipe is a unique set of values assigned to variables for a given test. Given our example above, let’s say the variables are assigned the following values for a landing page test: V1a, V2c, V3b, V4b. The recipe in this case would be:
acbb
All recipes are unique, with the initial baseline test being assigned all a’s and all subsequent testing compared to this.
6. Search Space Size
Calculated by multiplying all the branching factors of the variables that are part of your testing, this represents how many unique recipes make up your testing.
Using the variables mentioned earlier, let’s say we have 2 headlines, 3 different versions of the sales copy, 5 calls to action and 3 button colours. Here’s how the search space would be calculated, with BF being the branching factor:
– BFV1 X BFV2 X BFV3 X BFV4
= 2 X 3 X 5 X 3
= 90
Obviously this is a very small size, and in reality this would normally be larger. But, too large a space may make testing very cumbersome and exceed what’s practical for tests such as standard A-B split testing.
With an understanding of testing terminology and methodology, you’ll be in a position to map out the testing strategy you need to take your internet business to the next level.
Contact a UK internet business coach for help defining and executing your landing page testing strategy.
Monitoring Customer Reviews Is Critical To Your Business’s Success
Apr 5th
Do you know how your internet business‘s web site ranks in the search engines? Marchex, which supplies marketing products to small businesses, did an analysis of results of searches for small businesses internally and found that 80% of the results didn’t point to the web sites of those businesses; rather, they pointed to social networking sites and user reviews.
Be Aware Of Your Search Engine Rankings
The businesses involved in Marchex’s analysis were mainly consumer-facing, such as plumbing, restaurants, travel, etc., businesses all likely to be reviewed by consumers. Therefore, it behooves companies like these to monitor where they rank in search results with similar web sites, as opposed to compared with review and social media sites.
It’s now getting to the point where practically every business is being reviewed, so you’d be well advised to keep an eye on what people are saying about you (whether it be true or not) and to be in a position to respond to negative criticism before it becomes a fully fledged viral hate campaign. Of course, the best way to avoid this type of situation is to make sure you provide each customer with the best service possible.
Possible Places To Find Reviews Of Your Business
The first places to look for reviews of your business would be social media sites like Twitter and Facebook. After that, here’s a list of some of the top review sites to check:
1. AngiesList.com
A trusted site providing paid reviews of local businesses that has a membership of over 1 million.
2. BBB.org
While a relative newcomer to the consumer review scene, the Better Business Bureau site should be bookmarked by every business owner.
3. Epinions.com
Solicits and publishes reviews on practically anything available for purchase online, from pet supplies to luxury autos.
4. SiteJabber.com
Provides reviews of web sites as a whole, so it’s very important to make sure good things are being written about your business.
5. Buzzillions.com
Emphasises product reviews, including electronics, housewarea, sports clothing and equipment, etc. If your business is involved in supplying products of any kind online, you should check this site for reviews of your product offerings.
Customer Reviews Can Make A Big Difference
Amazon.com was one of the first sites to allow customers to post reviews of various products, and since then the number and variety of sites offering reviews has grown substantially, so much so that many consumers make their final purchase decision based on reviews they read online.
If you’re not doing so already, you should encourage your internet business‘s visitors and customers to leave reviews, while staying on top of what people are saying about your business around the web.
A UK internet marketing consultant can work with you to formulate a strategy for advocating your business online and monitoring what others are saying about it.
Use Heat Maps To Find Out What Works And What Doesn’t
Apr 1st
The use, analysis and understanding of heat maps on your internet business‘s web site can provide many benefits, not least of which are the ability to see where visitors are and aren’t clicking, predicting the optimum placement of ads, aiding with future design and re-design, etc. Heat maps can pretty much provide any and all information on metrics concerning your web site, so it’s mainly a matter of knowing what to look for and then making plans accordingly.
Heat Maps Alone Don’t Tell The Whole Story
Heat maps are great for showing how users interact with the various elements on a web site such as links – the more intense the colour the greater the amount of interaction. You can see which parts of a site users are most interested in and which they aren’t, allowing you to make adjustments to your site accordingly.
Heat Maps + Analytics = Bingo!
But, heat maps don’t tell the whole story as far as optimisation is concerned. Using analytics in addition helps track other, non-clickable elements, thereby covering practically all aspects of a web site for optimisation purposes.
This way you can get an understanding of not only user interaction with links but also how users interact with other elements on your page and site that aren’t clickable, i.e. how they interact with a page as a whole. For instance, armed with heat maps and analytics, you’d be able to see which links users hover over and for how long, giving you some idea as to the effectiveness of anchor text.
Also, knowing how much time elapses between a page loading and a user clicking a link gives an indication as to whether an element has been placed in the right area for maximum conversion.
Heat map analytics can also be very helpful when it comes to seemingly unrelated data, such as referrer information. You can find the pages with the highest entry points and then, using heat maps, find the relationship between the highest ranked referrer and the number of clicks or lack thereof. You can then test landing pages using multiple variables and approaches based on the traffic source.
Points To Bear In Mind During Analysis
Analysing data from heat maps can be time-consuming and labour-intensive, so here are a couple of points to bear in mind that may help bring focus to the analysis:
- Consider removing any areas that receive few or no clicks, and replace them with something else to see if that generates any more interest.
- While it’s great to know how much user activity there is on a given page, what may prove even more useful is checking the activity on a page the user clicks to. If nothing happens on a particular page, it may be that the user has hit a cyber dead end, so fixing that possible roadblock should be a priority, giving the user either product recommendations or fresh content.
A web site is a tricky balancing act between functionality and aesthetics, and your site should guide the user to the desired outcome. Providing too many options and you could leave users confused; providing too few could end up misleading users.
Using heat maps along with analytics can provide excellent insights as to what is and isn’t working on your internet business‘s web site, but making changes based on those insights doesn’t guarantee success. Your mantra should be “Test, test and re-test” and then “Monitor, monitor and monitor”.
A UK internet marketing service can give you guidance and advice on the best use of heat maps and analytics to optimise your web site.
Google’s New Check-Ins Add To LBS Mix
Mar 30th
You may already be promoting your internet business on such location-based services (LBS) as Foursquare, Yelp or Facebook Places, and are well aware of the benefit to your business of this type of service.
Now Google has announced that it’s adding check-in capability to Latitude, which is the social feature of Places, Google’s location-based service. This should alter the LBS horizon significantly, especially when you consider that, according to a study sponsored by Microsoft, Google Places was already the most widely used LBS, beating out Facebook Places. Google Check-In also has some additional features that are very popular with users: location check-out and ability to set notifications.
There Are Apps For That
In addition to its massive user base and global search dominance, Google also has the increasingly popular Android operating system as its mobile platform, through which it offers Google Places apps for both Android powered devices and the iPhone. These apps integrate Google’s other location-based services, including Google Navigation and Maps.
Combine all this with Google’s global expansion of its review and ratings service, HotPot, and Google now offers users the ability to share locations and review and rate local businesses on their mobile platform.
Let’s Make A Deal
Google obviously sees offering deals as a major new opportunity – recall the $6 billion offer to buy deals leader, Groupon – and is rumoured to be seriously looking into launching its own deal service, provisionally named Google Offers.
In the meantime, Offer Ads allows businesses to send coupons via SMS and e-mail to users to drive foot traffic to their physical locations.
A Winning Combination
With all these various services combined into a neat, tidy package, Google is positioning itself to be the business owner’s one-stop shop when it comes to mobile services.
Business owners already using Google Places to promote awareness of their products and services may well see this convergence of all these service offerings as an advertising perfect storm of social, mobile and local marketing.
Now that Google’s home page offers internet business owners check-ins, ratings and reviews and coupons, there’s no need for businesses to go scouring the internet to find the best option for one or other of these services when the world’s leading search engine offers them all under one roof, so to speak.
Using Google Places and related services can boost your business’s exposure both on- and off-line, so contact a UK internet business coach today for increased exposure tomorrow.




