3 Steps To Optimising Your Business For Local Search
Oct 25th
Are you and your internet business visible to users searching locally? That may not have meant a great deal until recently, when, with the fairly recent increase in GPS- and mapping-enabled smartphones and the changes in the way Google’s search results are triggered, local searches started to become a vital marketing channel. If your business ignores local search, the answer to the question posed at the beginning of this piece may be “No”, which is not the answer you want to get.
Change Your Focus
Most companies are aware of the need to at least claim their listing in Google Places, but rarely go much further than that, concentrating their efforts mainly on Search Engine Optimisation (SEO) for general queries.
Claiming a listing in Google Places is a good first step in a location-specific search optimisation strategy, but most users searching locally aren’t actually using Google, instead preferring online yellow pages, city guides like Yelp and CitySearch, local directories or other search engines like Bing or Yahoo.
So, changing your focus from optimising your site for general search queries to local search queries is essential to avoid missing the boat altogether where local search is concerned. Here are 3 steps that can be taken to optimise your internet presence for local search queries.
1. Stake Multiple Claims
The first thing you should do is get your business listed locally on all three of the major search engines, Google, Yahoo! and Bing Maps. In addition, increasing the number of “citations”, or mentions, of your company’s name along with the local address and phone number on third-party sites such as YellowPages.com, Yelp, Local.com and CitySearch is crucial to improving your site’s ranking in map listings.
Third-party sites such as the ones mentioned above attract quite a bit of traffic in their own right with many users supplying reviews of local businesses. These reviews are often pulled by Google and a location’s 10 pack ranking (the top 10 business listings shown on a map designated “A” to “J”) can be affected by the number of reviews it receives, while those rated highly by customers often see improved click-through rates.
2. Illustrate and Amplify
Since search engine rules and algorithms are changing constantly, staying on top of local Search Engine Optimisation will be an ongoing endeavour, much like general search query optimisation. In the case of Google Places, once your listing’s been claimed and location(s) verified, the next step is to enhance your business’s profile by building up your listing with as much information as possible, including videos and photos.
Adding coupons to your listings provides customers with incentives and also helps with tracking the results of your efforts. Choosing the correct category for your business is essential, as this ensures your site shows up for the search terms you’ve targeted. The more comprehensive your business profile, the more your listing will be trusted by both users and Google.
3. Take Chances
Look into options that may be a bit more edgy, like incentivising user actions through social media sites such as Twitter. In July, Twitter was supporting around 800 million searches per day, double that of Bing and Yahoo! combined, many of those searches being aimed locally, offering leverage for both direct response and branding. This makes Twitter search a viable and useful marketing vehicle, regardless of your ability to build a following.
Also, there’s great potential in location-based mobile applications such as Foursquare and Double Dutch, which allow companies to make use of the geographic locations of their users, which can in turn be used to provide offers along with information about nearby points of interest and businesses.
Constant Updates
As with standard search engine optimisation (SEO) strategies, constant care and attention to your local search marketing program will reap great rewards in terms of increasing not only online but also offline traffic and sales. If any of your location details change, updating your online profile and listings will maintain your credibility not only with the search engines but also your users and keep you on the radar of local searches.
To make sure your internet business isn’t invisible when users search locally, consult a UK internet business coach who’ll get your business on the map locally and help you keep it there.
How To Reduce Your Shopping Cart Abandonment Rates
Oct 23rd
With the biggest shopping season of the year just around the corner, the success or otherwise of an e-commerce internet business for the entire year can hinge on the results of the next couple of months. In the U.S., in 2009, the period from Labour Day (first Monday in September) to November 15th was especially bleak, as online sales slumped by 56 percent with shopping cart abandonment reaching a staggering 83 percent, according to SeeWhy, which tracks data relating to conversions as well as abandonment rates.
With the lingering effects of the recession still being felt, this year appears to be continuing in the same vein, so, if you have an e-commerce business, now would be an opportune time to take a look at the main reasons shopping carts are abandoned prior to purchase in order to proactively address them and avoid being part of this year’s cart abandonment statistics.
Top 5 Reasons Why Shopping Carts Are Abandoned
A May 2010 Forrester Research study gave the following as the top 5 reasons shopping carts are abandoned during online shopping:
- Cost of shipping and handling (44%)
- Not ready to make the purchase (41%)
- Decided to check prices on other web sites (27%)
- The price of the item was too high (25%)
- Wanted to save cart and decide later (24%)
One thing that is noticeable in the top five reasons is that they have nothing to do with checkout functionality or web site design, and that most, if not all, can be taken care of without too much trouble. If you can get to them all before the shopping season heats up, that would be ideal; if not, take care of what you can, but make a point of attending to the rest in time for the following year.
Tips To Reduce Shopping Cart Abandonment Rates
Here are a few suggestions for addressing these issues:
- Try offering reduced, or even free, shipping and handling. Shipping costs are something consumers look at very closely when making online purchasing decisions, so the lower you can make yours, the better the chance of a purchase being completed. Of course, free shipping isn’t always an option for some companies. Another option could be to offer reduced shipping rates on purchases above a certain amount, with reminders to the shoppers if they’re approaching the threshold for reduced shipping. That may just be the final nudge they need to get them through the checkout process!
- As can be seen from the reasons above, in the case of 4 out of 10 shoppers carts are abandoned because the shoppers aren’t quite ready to complete the purchase. So, why not give them the opportunity to get more information about a product or service via e-mail (or text, etc.)? And/or offer them a chance to qualify for some type of special promotion or to subscribe to your newsletter. An abandoned shopping cart can be just the beginning of a potential relationship between your company and the shopper, allowing you to continue marketing to them, since they’ve already shown an interest in your products or services.
- Over 50 percent of shoppers are abandoning carts either due to prices being too high or to see if they can get a better price elsewhere. As in the foregoing tip, this presents you with the opportunity of re-targeting your visitors and trying to find out why they didn’t complete their purchase. You can then analyse that information and see what opportunities it presents to you to rectify the situation.
- If possible, offer the option of a persistent shopping cart, which saves a shopper’s items so they can come back later and complete their purchase. If this is not feasible for your business at this time, it might be advisable to put this close to the top of your priority list to have in place in time before the next major shopping season comes around. If your site already has this functionality in place, extending the “persistence” factor (the length of time items are retained in a shopping cart) out as close to the end of the year as possible may go a long way to helping reduce rates of abandonment.
- Here’s a bonus tip – give shoppers the option to checkout as guests rather than having to register an account, since many are wary of the idea of setting up accounts every time they want to buy something online. So, just make that optional and many people will feel more comfortable about completing the process.
The end of year shopping season can quite often be the difference between a successful and an unsuccessful year for an e-commerce internet business, and, with shoppers still being very selective about how they invest their increasingly hard-earned income, you’d be well advised to try to implement as many of the foregoing tips as possible to keep your customers happy and keep your virtual registers ticking over.
A UK internet business coach can provide the assistance you need to get your e-commerce site ready so opportunities aren’t squandered in the upcoming shopping season.
Bing Becomes Friends With Facebook
Oct 22nd
It’s been bandied about for some time now in search engine optimisation (SEO) circles that social media must be part of any well-rounded search engine optimisation (SEO) strategy. But the need to implement social media campaigns has taken on a new level of importance with the announcement by Bing of the expansion of its partnership with Facebook.
You’ve Got To Like These Results
What’s happened is that Bing is introducing enhancements to its search results by including Facebook Likes. In other words, searches in the “new” Bing will include information shared by your friends on Facebook, if relevant to your search query, that is. This new feature is known as “Liked Results”, and the idea behind it is to spotlight items your friends on Facebook have expressed a liking for. For example, if you search for Indian restaurants in Bradford, the results will no longer just show restaurants delivered by the web, but also places your Facebook friends like. And they’ll appear in the top results, thanks to the social signal that returned them.
It’s supposed to be a more personal reflection of what takes place in real life, i.e. you tell a friend you’re looking for a good dentist, and they recommend someone to you. So, since these Liked Results come from Facebook friends of yours, the assumption is that the results you receive will act like personal recommendations for you for the search terms you entered and, maybe, as a result, help you discover new areas of interest you might also like.
Bing states that Liked Results won’t appear for all search queries, but that the additional social information from friends will enrich the online search experience by helping the user make decisions that are more informed thanks to the shared experiences of like-minded people.
The Right Profile
Quite a few search queries (over 4 percent) involve trying to find people online, and most of the results returned are the same links for people with the same or similar name making it hard to narrow down the search to exactly the right person. This is where Facebook Profile Results comes in.
If you’re searching for a friend, say Brian Jones, you’ll see plenty of entries about famous guitarists, balloonists, etc., but where’s that old secondary school chum of yours? With your Facebook friends following you over to Bing, finding the correct Brian Jones will be much easier. And, once you’ve tracked them down, the Bing results will give you the option to add them as a friend in Facebook or send a message to them to make sure you’ve got the right Brian.
There Goes My Privacy!
Well, not according to Bing. Apparently, the results they’ll display are the same results available from content that’s designated as public, and, so, available to anybody looking directly at their own Facebook network. The advantage that having this information presented through Bing brings is the addition of relevancy to particular search queries.
And you’re not obliged to “opt in” to the new Bing-Facebook initiative, since Bing will allow you to disable this feature or learn more about it before deciding whether or not you want to take advantage of it.
Bing assures users that their search queries are private and will not be reflected back to Facebook, so no-one will be able to see your queries.
Even though Google began offering social search results about a year ago, Bing’s version promises to be a lot more powerful and accurate than Google’s with results being highly personalised thanks to the friends connection.
While Bing still lags well behind Google as far as overall search market percentage is concerned, it still represents a significant search volume, and if you and your internet business want to take advantage of this new initiative, the sooner you make your presence felt on Facebook, the better.
When it comes to maximising your business’s presence on the various social media platforms, as part of your search engine optimisation (SEO) strategy, there’s little doubt your best option is to enlist the services of a UK internet business coach, who’ll work with you to ensure your internet business is highly visible in Bing’s new Liked Results category.
How To Make Sure The Search Engines Find Your Videos
Oct 21st
Optimising the content of your web site is a key component of your search engine optimisation (SEO) strategy and one you’re hopefully staying on top of to maintain your ranking in the search engines. But, what about your video content? Are you making sure to optimise that? You may be thinking, “But it’s video? Why would I optimise for that?”.
Yes, it is video, but it’s more than that – it’s also content, so should be treated with just as much attention to optimisation as your textual content. Especially nowadays, with the proliferation of video not only on individual web sites, but also on social media sites, and, even more importantly, in search engine results.
YouTube’s Keyword Tool
When performing keyword research for your content, you would normally take advantage of the many keyword tools currently available online, both free and paid. But, did you know YouTube has its own version of a keyword tool? Well, it does, and it’s pretty simple to use. All you need to do is type the keyword or phrase you want to search for into the box provided and click on “Get keyword ideas”.
The tool will return a list of keywords relevant to your search along with their monthly search volume. Of course, the results are all based on YouTube data, and, as such, will differ from the ones you’d get from a regular keyword search tool, such as Wordtracker. The reason is that people use different terms to search for video content than they do for textual content, since the content is so different. You might want to note that, similar to Google’s External Keyword Tool, you have the option to search by broad match, phrase match, exact match and negative match.
You’ll want to narrow the list returned by selecting the keywords that are most appropriate for the video you’re uploading, and then use the abbreviated version of the list to optimise the new video by using the keywords in the video title, tags and descriptions.
Checking On Your Competition
With thousands, nay, millions, of videos uploaded onto YouTube, it’s more than likely you’ll find videos posted by some of your competitors. Want to find out what makes their videos so successful? No problem. Find a competitor’s video that has a high number of views, copy the URL and paste it into the search box. The tool will return a list of keywords and phrases used to optimise the video.
You, in turn, can basically copy your competition’s campaign, with a few tweaks here and there, if needed, specific to your video, to optimise your video and help improve your search engine results.
Another nice option is the ability to perform keyword targeting by demographics, similar to the methods available to target specific audiences in such things as MySpace advertising. You can specify gender, age range, location and make your focus even more narrow by specifying the interests of the audience you want to target.
Before you upload another video to your internet business web site, bear in mind that videos are content just like the written articles on your site and should be optimised for the search engines in just the same way. Now that videos are returned as part of the results in search engines, if it’s not already, optimising videos should become part of your search engine optimisation (SEO) strategy moving forward.
For all aspects of search engine optimisation (SEO), including optimising your videos, contact a UK internet business coach, who can develop a complete search engine optimisation (SEO) strategy to get your business’s web site ranked successfully in the search engines.
The Four Principles Of Superior Web Site Design
Oct 20th
If your internet business web site is to be successful, one of the foundational elements needed is a design strong enough to support the entire online enterprise. To that end, there are four fundamental principles that are essential to uniting the various visual elements necessary to creating a strong design, which is paramount to achieving success for your web site on any level. These four principles are balance, unity, rhythm and emphasis.
We’ll take a look at each of these and see how they can be incorporated into the design of your web site to achieve optimal results.
1. Balance
What’s known as a web page’s “visual interest” is made up of the different shapes, sizes and colours on the page. The main aim of your page should be to aid in the conversion process and not overwhelm visitors with needless distractions. Therefore, it’s important to achieve balance through the distribution of elements on the page according to their “visual weight”, which is determined by size, thickness of lines and shade.
Two different types of balance are possible, depending on the type of effect desired.
- Symmetrical balance means that elements on the page are placed evenly, so that elements of like shape and size are placed to offset each other, i.e. if a small, light element is placed on one side of the page, a similar element should be placed on the other side. Centring elements is the easiest way to achieve symmetry, but can look flat. It’s best to use different elements to create balance – for example, place an image on the left-hand side of the page with text to the right.
- Asymmetrical balance is achieved by placing unlike objects with equal weight on either side of a page. This type of balancing is more difficult to achieve, however, since elements aren’t matched across the design’s centreline. An example would be to place a large element near the design’s centreline, with a small element further away from the design’s centreline. It’s a bit like having your design on a see-saw, where the lighter element, which is further away from the see-saw’s pivot, balances the heavier one nearer the pivot. This type of design is generally used to make people feel uncomfortable or to get them thinking.
2. Unity
Unity is also referred to as proximity, since it’s all about making the elements on a page appear that they all belong together. That way the reader has clear visual cues to guide them through an article since all the elements (headline, text, graphics, videos, photographs, etc.) go together, the ones closest together being more closely related than those further apart.
The following are ways of achieving unity:
- Keeping type font, style and size for headings, subheadings, footers and captions consistent throughout the web site
- Selecting visual elements that are similar in shape, colour or theme
- Repetition of a texture, colour or shape in different parts of the site
- Limiting type styles to just one or two throughout the site and varying weight or size for contrast
3. Rhythm
Rhythm is synonymous with repetition in design, which results in a pattern formed by repeated elements, giving the site a consistency that visitors can understand, and which relaxes them as they recognize the pattern created by the rhythm and thus understand the entire design.
Visual rhythm comes from repetition along with variation. The placement of elements at regular intervals establishes a relaxed mood along with a smooth rhythm, while a more exciting mood and lively rhythm is created when elements change suddenly in size and placement.
4. Emphasis
Emphasis in web design is all about providing a focal point to which the visitor should be attracted, this being the most important part of the layout. To create a focal point, one element must stand out from the rest, thus drawing the visitor’s attention. If more than one element is emphasised, this can result in the effect being diluted; if all elements are emphasised, the site may end up looking either too busy, or, even worse, just plain boring.
Here are the ways emphasis can be achieved:
- Emphasising items through the use of semantic markup, i.e. HTML attributes such as <strong>, or <em>, etc.
- Making headings and subheadings stand out with bold, black type
- Using a different font, either type or colour or both, for the information deemed the most important
- Emphasising or de-emphasising text and/or images by changing font and/or image size
- Setting important text at an angle or on a curve while the rest is in straight columns
- Using contrasting colours with the most important element being a different colour from the rest
The visual elements of a web site play a major role in visitors’ decisions to stay on a site and click and explore further, become a subscriber, make a purchase, etc., or simply move on to another site. This is even more so for first-time visitors, whose decision to stay and explore or go elsewhere is made in a matter of seconds. By applying these four principles of web site design you can be confident that your visitors will be attracted to and stay engaged with your web site.
For help implementing these principles and setting your internet business web site up for success, consult a UK professional web development expert and give yourself and your business a head start.






