vTiger

vTiger CRM is a feature rich complete set of CRM capabilities which allow a business to function in real time in tune with real business needs. Vtigers Crm consist of an number of features and modules that allow the use to control sales, marketing, finance, inventory unctions as well as being able to integrate with standard desktop office software by pluging into spreadsheets, calendars and email to name a few.

Its biggest benifit to a users sales force is the fact that it is webbased and each person who has access can view and update customer campaigns sales, lead generation etc as they go, this means that a whole sales team can work from the one piece of software and can see each others updates on clients and future prospects.

This is a big bonus for small to medium sizes companies who otherwise could not afford the systems that the big boys use due to costs, however vtiger does not come with that price tag as it is opensource and we at The Internet Business Coach fully support its use and have many happy business clients using it.

Some of vTigers core features are explained in the overview below:

Sales force automation

Sales Force Automation (SFA) streamlines the efforts of your sales team and includes the key help modules needed by your sales team such as Lead Management, Contact Management and Sales Management.

Customer support & service

Support for some businesses is who they are and if you are a business that sells support services you need to look at vtiger itprovides great quality customer support and service features, such as Ticket Management and Knowledge Management as well as a host of other features that can make your support service business run more smoothly.

Marketing automation

Marketing is every business persons nightmare especially tracking it, vtiger CRM provides Campaign Management, E-mail Marketing, Online Lead Forms and Product Management specifically useful for your business marketing requirements to keep you ontop of your finances and marketing campaigns.

Inventory management

If you ship products this is the CRM for you as it provides complete sales cycle management by integrating Inventory Management functions, such as Products, Price Books, Vendors, Sales Quotes, Purchase Orders, Sales Orders, and Invoices with CRM modules, such as Leads, Accounts & Contacts, and Opportunities. Using vtiger CRM you can achieve the seamless integration between pre-sales and post-sales activities in a single application.

Activity management and Calendaring

We all know how important it is to keep in touch and to manage our time and activities we do on a regular bases, vtiger allows you to add all important customer-related e-mails for quick reference,stores all the details of customer meetings and calls in an intuitive calendar and helps you manage your sales process.It will allow you to integrate with your external email and syncronise your contacts, it will access your external accounting package or contact database.

Security management

vtiger is a very secure CRM it supports advanced security management functions including roles, hierarchies, profiles and groups. This enables flexible access control to view and edit functions based on role, management hierachy and group membership.

If you would like to know more about how The Internet Business Coach can help you integrate vtiger into your business please fill out our contact us form